Shipping Policy
Shipping Policy
At Cozy Paws, we are committed to delivering your order as quickly and safely as possible.
Processing Time
-
Orders are processed within 1–3 business days after payment is confirmed.
-
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
-
Standard shipping within Brazil: 3–7 business days.
-
International shipping (if available): 7–21 business days, depending on the destination and customs clearance.
-
Please note that shipping times are estimates and may vary due to factors beyond our control, such as courier delays or customs procedures.
Shipping Costs
-
We offer free standard shipping within Brazil.
-
International shipping fees (if applicable) will be calculated at checkout based on destination and package weight.
Order Tracking
-
Once your order has been shipped, you will receive an email with your tracking number and a link to monitor your delivery.
Incorrect Address / Undeliverable Packages
-
Customers are responsible for providing the correct shipping address. Cozy Paws is not responsible for packages lost due to incorrect or incomplete addresses.
-
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
Delays
-
While we do our best to ensure timely delivery, Cozy Paws cannot be held responsible for delays caused by shipping carriers, weather conditions, or customs.
Questions
If you have any questions about your shipment, please contact us at support@cozypaws.com.