Terms of Service

1. Terms of Service

  • By accessing or purchasing from Cozy Paws, you agree to these Terms of Service.

  • You must be at least 18 years old or have parental consent to place an order.

  • Product descriptions, images, and prices may change without notice.

  • Payments are processed securely through trusted third-party providers.

  • We may refuse or cancel orders if fraud or unauthorized activity is suspected.

2. General Terms and Conditions

  • All products are sold “as described” on our website.

  • Colors and product details may vary slightly due to device displays.

  • Our liability is limited to the amount paid for the product.

  • These Terms are governed by applicable international e-commerce standards.

3. Privacy Policy

  • We collect information such as name, email, address, payment details, and browsing activity.

  • We use this data to process orders, provide support, and improve our services.

  • We never sell personal data. It may be shared only with trusted partners (payments, shipping, IT).

  • We apply strict security measures, including encryption, to protect your information.

  • You have the right to access, correct, delete, or restrict the use of your data.

4. Your Privacy Choices

  • Opt-out of marketing emails at any time.

  • Request access to, correction of, or deletion of your personal data.

  • Manage cookies and tracking preferences directly in your browser.

  • For privacy-related requests, contact: privacy@cozypaws.com.

5. Cookie Policy

  • We use cookies to enable essential site functions, improve performance, and personalize content.

  • You can manage or disable cookies in your browser settings.

  • Some features may not work properly without cookies.

6. Shipping Policy

  • Orders are processed within 1–3 business days after payment confirmation.

  • Delivery times vary by country and shipping provider. Average timeframe:

    • Domestic orders: 3–7 business days.

    • International orders: 7–21 business days.

  • Tracking information will be provided once the order is shipped.

  • Cozy Paws is not responsible for delays caused by carriers, customs, or unforeseen events.

7. Returns and Refunds Policy

  • Returns accepted within 30 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Refunds will be issued within 5–10 business days once the return is approved.

  • Shipping fees are non-refundable unless the return is due to our error.

  • To request a return, contact support@cozypaws.com.

8. Disclaimer

  • Information on our website is provided for general purposes only.

  • Results may vary depending on your pet’s behavior and condition.

  • We are not responsible for improper use of our products.

  • Always consult a veterinarian for pets with health conditions.

9. Contact Information

For questions, support, or privacy requests: